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Housekeeping Attendant

2 months ago


Irvine, California, United States Pacific Hospitality Group Full time
Job Summary

Clean and supply all assigned guest rooms or other guest areas according to department procedures and standards to exceed guest satisfaction. Report damage, mechanical deficiencies, suspicious activities or theft.

Key Responsibilities
  • Clean all areas of the property's guest rooms according to standards and procedures.
  • Restock guestroom amenities and literature as needed.
  • Maintain linen closet in a clean, neat and orderly manner.
  • Respond to guest requests pertaining to room cleanliness, amenities and linen to exceed guest satisfaction.
  • Immediately report any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
  • Resolve guest complaints within scope of authority, otherwise refer the matter to management.
  • Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Notify management of any problems resulting from guest complaints, intoxication or disruptive behavior.
Requirements
  • No formal education required.
  • Prior housekeeping experience in a hotel environment preferred.
  • Ability to use discretion when handling confidential/sensitive information.
  • Positive attitude and professional demeanor required.
  • General communication and interpersonal skills necessary.
  • Commitment to a high level of guest satisfaction required.
  • Ability to perform basic math skills such as addition, subtraction, multiplication and division.
  • Ability to read and comprehend simple instructions, short correspondence and memos.
Work Environment

Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.

Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.

Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.