Optician 2 Part Time

4 weeks ago

Spring, Texas, United States VSP Ventures Optometric Solutions LLC Full time
Job Summary

We are seeking a skilled Optician to join our team at VSP Vision. As an Optician, you will play a critical role in helping customers find the perfect eyeglasses and contact lenses to meet their unique needs.

Key Responsibilities:

  • Determine the reason for patients' visits and identify lifestyle needs to deliver personalized recommendations for eyewear.
  • Provide exceptional customer service, fostering customer retention and promoting outstanding patient satisfaction.
  • Assist customers in selecting frames and coordinate frames with optical measurements and prescriptions.
  • Recommend specific lenses, lens coatings, and frames to suit customer needs, occupation, habits, and facial features.
  • Take measurements, assist patients with adjustments, and troubleshoot and dispense eyewear.
  • Ensure accurate pricing and realistic delivery time quotes to patients.
  • Communicate effectively with patients and team members to meet and exceed expectations.
  • Clean and merchandise displays daily, maintaining effective merchandise presentation.
  • Assist with insurance billing and processing orders.
  • Document patient communication in the practice software system.
  • Participate in special projects, cross-train in different departments, and perform other related duties as assigned.

Requirements:

  • One to two years of experience in a related field.
  • State licensure or certification by a nationally-recognized optician association (if required by state).
  • Working knowledge of MS Office package.
  • Demonstrated ability to perform multiple tasks in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Excellent interpersonal and rapport-building skills.
  • Ability to ask relevant questions to identify customer needs.
  • Proven problem-solving, negotiation, and decision-making skills.
  • Ability to use discretion and judgment in applying customer/call handling guidelines.

Working Conditions:

The working environment is generally favorable, with adequate lighting and temperature. There are no hazardous or unpleasant conditions caused by noise, dust, etc.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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