General Manager

2 days ago

Grand Prairie, Texas, United States 24 Hour Fitness Full time
About Us

At 24 Hour Fitness, we're dedicated to creating a healthier, happier world through fitness. With over 270 clubs in 11 states, we're a leading industry player with a passion for innovation and community engagement.

Job Summary

We're seeking a dynamic General Manager to lead our team and drive operational excellence, customer service, and a pristine environment. As the head coach and driving force behind our club's success, you'll inspire and train your team to deliver on our service promise.

Key Responsibilities
  • Recruit, train, and develop a high-performing team, providing ongoing coaching, feedback, and performance evaluations.
  • Provide visionary leadership to the team, setting clear objectives, delegating responsibilities, and fostering a culture of excellence and accountability.
  • Positively impact the lives of our members by fostering a sense of community and belonging that encourages them to achieve their fitness goals.
  • Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
  • Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams, meeting or exceeding targets.
  • Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
  • Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
  • Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
  • Develop and execute retention strategies, such as member engagement programs, events, and incentives.
  • Ensure adherence to company policies, procedures, and standards, as well as relevant industry regulations.
  • Drive Net Promoter Score (NPS) by ensuring exceptional customer service delivery, addressing member concerns promptly, and fostering a clean, friendly, and well-maintained environment.
Requirements
  • 3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
  • 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
  • Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.
  • Ability to create a high-performance culture through people development, innovation, and collaboration within your team.
  • Excellent communication, interpersonal, and customer service skills.
  • CPR/AED certification (or willingness to obtain).
Preferred Qualifications
  • Bachelor's degree in Business Administration, Sports Management, or a related field.
  • Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
  • Familiarity with sales techniques and strategies.
  • Active involvement in the fitness community through professional associations or networking events.
Physical Demands/Environmental Conditions
  • While performing duties of this job, the employee is regularly required to stand, walk.
  • Frequently required to climb, balance, stoop, kneel, crouch, or crawl.
  • Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds.
  • Telephone usage: ability to communicate with internal and external members.
  • Required usage of cleaning chemicals, ladders, utensils, and equipment.
  • Regularly exposed to moving mechanical parts.
  • Noise level in the environment is occasionally loud.
Travel Requirement
  • Ability to travel up to 10% of the time to attend training sessions and meetings.

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