General Manager
2 days ago
At 24 Hour Fitness, we're dedicated to creating a healthier, happier world through fitness. With over 270 clubs in 11 states, we're a leading industry player with a passion for innovation and community engagement.
Job SummaryWe're seeking a dynamic General Manager to lead our team and drive operational excellence, customer service, and a pristine environment. As the head coach and driving force behind our club's success, you'll inspire and train your team to deliver on our service promise.
Key Responsibilities- Recruit, train, and develop a high-performing team, providing ongoing coaching, feedback, and performance evaluations.
- Provide visionary leadership to the team, setting clear objectives, delegating responsibilities, and fostering a culture of excellence and accountability.
- Positively impact the lives of our members by fostering a sense of community and belonging that encourages them to achieve their fitness goals.
- Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
- Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams, meeting or exceeding targets.
- Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
- Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
- Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
- Develop and execute retention strategies, such as member engagement programs, events, and incentives.
- Ensure adherence to company policies, procedures, and standards, as well as relevant industry regulations.
- Drive Net Promoter Score (NPS) by ensuring exceptional customer service delivery, addressing member concerns promptly, and fostering a clean, friendly, and well-maintained environment.
- 3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
- 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
- Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.
- Ability to create a high-performance culture through people development, innovation, and collaboration within your team.
- Excellent communication, interpersonal, and customer service skills.
- CPR/AED certification (or willingness to obtain).
- Bachelor's degree in Business Administration, Sports Management, or a related field.
- Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
- Familiarity with sales techniques and strategies.
- Active involvement in the fitness community through professional associations or networking events.
- While performing duties of this job, the employee is regularly required to stand, walk.
- Frequently required to climb, balance, stoop, kneel, crouch, or crawl.
- Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds.
- Telephone usage: ability to communicate with internal and external members.
- Required usage of cleaning chemicals, ladders, utensils, and equipment.
- Regularly exposed to moving mechanical parts.
- Noise level in the environment is occasionally loud.
- Ability to travel up to 10% of the time to attend training sessions and meetings.
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