IT Support Specialist

2 weeks ago


Birmingham, Alabama, United States Synergis Full time
Company Overview

Synergis is a workforce solutions partner that serves thousands of businesses and job seekers nationwide. Our company partners with clients at the intersection of talent and transformation to scale their balanced teams of tech, digital, and creative professionals.

We are proud to be an Equal Opportunity Employer and value diversity. We do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Salary

The hourly pay range for this position is $20 to $28 per hour, dependent on factors including but not limited to client requirements, experience, statutory considerations, and location. Benefits available to full-time employees include medical, dental, vision, disability, life insurance, 401k, and commuter benefits.

Job Description

This position is responsible for providing excellent customer service and proactive technical expertise to facilitate the implementation of new equipment and operating systems, and upgrades to existing systems. The ideal candidate will work in a team environment to provide outstanding customer support.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Install, configure, and troubleshoot computer hardware and software
  • Develop and implement technical solutions to improve customer satisfaction
  • Collaborate with internal teams to resolve complex technical issues
Required Skills and Qualifications

To be successful in this role, you will need:

Technical Requirements
  • Experience working with Microsoft applications, including Windows, Office 365, and Teams
  • Familiarity with networking protocols and hardware
  • Ability to troubleshoot software and hardware issues both on-site and remotely
  • Knowledge of computer operating systems and peripherals
Soft Skills
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong customer service skills and ability to handle multiple priorities
  • Continuous learning and professional development
Benefits

Synergis offers a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • Disability and life insurance
  • 401k plan with company match
  • Commuter benefits
Equal Employment Opportunity

Synergis is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone has the opportunity to succeed. If you require accommodation during the application or employment process, please let us know.



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