Rooftop Server Position

2 weeks ago

Brooklyn, New York, United States LiLLiStar Full time
LiLLiStar Server Role

LiLLiStar is seeking a skilled and enthusiastic Server to join our team. As a Server, you will play a vital role in ensuring our Guests have exceptional dining experiences. Your primary responsibility will be to provide top-notch service, ensuring that every Guest feels welcome, comfortable, and well taken care of.

Responsibilities:
  • Prepare rooms for dining by setting and detailing tables, preparing condiments, candles, napkins, plates, glassware, and utensils.
  • Help patrons select food and beverages by presenting menu offerings, suggesting courses, explaining menu additions, and identifying appropriate wine pairings.
  • Inform Guests of basic information about our restaurant offerings and other bar-lab venues on property or in the area.
  • Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety, and alcohol control policies.
  • Stay updated on current menu choices, menu additions, available menu modifications, and any unavailable items.
  • Transmit orders to the bar and kitchen by recording patrons' choices and ringing appropriate items into POS.
  • Fire courses according to kitchen and Guest needs.
  • Ensure Guests' orders are delivered in a timely manner, properly made, and with the correct accompaniments.
  • Respond to additional Guest requests, involving a manager for unusual or difficult requests.
  • Maintain table settings by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills and/or other special needs.
  • Properly describe, open, and pour wine tableside.
  • Correctly obtain payment by totaling charges, issuing bills, tendering payment, returning change or credit card, and signature slip to Guests.
  • Retrieving signed credit card or room charge slip prior to Guest departure and thanking them for their visit.
  • Contribute to team effort by assisting other staff as time allows.
  • Perform basic cleaning tasks as needed or directed by manager.
  • Fill in for absent staff as needed.
  • Assist with special events as needed.
  • Adhere to grooming and appearance standards consistently.
  • Promptly address Guest service issues and refer to management when necessary.
  • Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness.
Qualifications:
  • Previous serving experience required.
  • Excellent verbal communication skills required.
  • Positive interpersonal skills required.
  • Must speak English fluently and be able to write in basic English.
  • Physically able to carry 35 pounds; able to stand, bend, and move throughout shift.
  • Works well as part of a team and on individual tasks.
  • Works well and efficiently under pressure.
  • Good interpersonal skills and communication with all levels of staff and management.
Server Top Skills & Proficiencies:
  • Dedication to Guest experience.
  • Knowledge of Food and Beverage.
  • Verbal and Written Communication.
  • High Energy.
  • Attention to Detail.
  • Multitasking.
  • Flexibility.

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