Pharmacy Liaison Specialist
4 days ago
Pharmacy Liaison Role Overview
We are seeking a highly motivated and customer service-oriented pharmacy professional to join our team as a Pharmacy Liaison. In this role, you will be responsible for providing outstanding service to patients with complex, specialty diseases to help them achieve improved clinical outcomes.
Key Responsibilities:
- Educating leadership and clinic staff on our specialty pharmacy model to gain their support
- Initializing and leading ongoing work in clinics to ensure patient/CPS engagement is appropriate and consistent with their preferences
- Ensuring that every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival
- Explaining the benefits of our specialty pharmacy without impeding patient choice of pharmacy and achieving patient participation
- Successfully enrolling patients into the program and performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
- Overseeing services provided to enrolled patients to ensure everything from order entry to final verification is completed quickly, accurately, and in accordance with patients' needs
- Providing direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve their intended outcome
Requirements:
- At minimum a High School diploma or equivalent
- Experience as a pharmacy liaison or technician
- Registered, or the ability to become registered as a pharmacy technician in the state of Ohio
- Experience interacting with physicians, nurses, or other healthcare professionals (preferably in a medical clinic)
Preferred Qualifications:
- Knowledge of benefits investigation, prior authorization support, and patient financial assistance work
- Strong people skills and the ability to work with teams across customers
- Proficiency in standard workplace software (e.g., MS Office), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx)
What We Offer:
A driver's seat position transforming how specialty pharmacy services are delivered to the most complex patients, to improve their overall experience and outcomes. A platform to meaningfully leverage and further develop your (healthcare) technology, leadership, and management skills, working alongside our senior leadership and premier health system customers. Competitive compensation including a bonus opportunity and benefits.
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