Geek Squad Agent

2 weeks ago

Auburn, Massachusetts, United States Best Buy Full time
Job Summary

We are seeking a highly skilled and customer-focused Geek Squad Agent to join our team at Best Buy. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support, knowledge, and solutions.

Key Responsibilities
  • Provide positive, timely service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps
  • Help set up and repair technology devices for customers
  • Monitor service queues and provide accurate status updates to customers
  • Clearly communicate and partner with fellow agents
Requirements
  • Experience using and learning about consumer electronics
  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule, including holidays, nights, and weekends
Why Work at Best Buy?

We are committed to helping our people thrive at work and at home. Our benefits include competitive pay, generous employee discounts, financial savings and retirement resources, and support for your physical and mental well-being.

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online, and in customers' homes.

Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.

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