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Fire Service Technician

2 months ago

Salt Lake, Utah, United States Johnson Controls International Full time
About the Role

We are seeking a highly skilled Fire Service Technician to join our team at Johnson Controls International. As a Fire Service Technician, you will be responsible for troubleshooting and repairing installed fire alarm and security systems, including panel repair and reprogramming, device replacement and repair, and system testing.

Key Responsibilities
  • Diagnose and repair complex fire alarm and security systems, including SimplexGrinnell systems
  • Interpret blueprints, diagrams, and specifications to identify system malfunctions and implement repairs
  • Perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs, and working in unusual positions such as climbing ladders and scaffolding
  • Exhibit excellent customer service skills, consistently communicating with district staff and customers to ensure customer satisfaction
  • Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers
  • Participate in a scheduled On-call rotation and help to train or mentor others on the service team
  • Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items
  • Perform other duties as assigned
Requirements
  • 3+ years' experience with fire alarm, access control, security intrusion, sound, and communications systems
  • Ability to interpret blueprints, diagrams, and specifications
  • Good working knowledge of computers
  • Ability to follow verbal and written instructions
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
  • Ability to work flexible hours, including weekends, to meet customer requirements
  • Overnight travel may be required
  • Demonstrate a high level of customer service
  • Maintain truck inventory to ensure timely response to customer needs
  • Ability to adhere to, implement, and follow safety guidelines and procedures at all times
  • Strong organizational skills, positive attitude, and ability to learn quickly
  • Possess a valid driver's license and driving record that meets company requirements
  • Retain any licenses that are required by National, State, and Local codes
Preferred Qualifications
  • Technical training preferred
  • NICET II preferred