Enterprise IT Support Professional

2 days ago


Arlington, Virginia, United States SAIC Full time

Join our team at SAIC as we deliver innovative solutions to complex challenges. As an Enterprise IT Support Professional, you will work closely with customers to provide top-notch service and support.

About the Job

This role requires a Bachelor's degree in Computer Science or related field and 2+ years of experience in Tier II / III Support operations. The ideal candidate will have Active TS clearance, DoD 8140 IAT Level II certification, and proficiency with Microsoft Office Suite.

Responsibilities include:

  • Providing excellent customer service and support through proactive problem-solving and effective communication.
  • Familiarity with Organizational Messaging system (OMS) and proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools.
  • Working collaboratively with customers, other teams, and management to resolve incident(s) and ensure timely resolution.

The estimated salary for this position is around $120,000 per year, depending on qualifications and experience.



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