Service Center Director

7 days ago


Forest Lake, Minnesota, United States Jiffy Lube International, Inc. Full time

About the Position:

We are seeking an experienced and results-driven Service Center Director to lead our team at Jiffy Lube International, Inc.

This role is responsible for directing the daily operations of a service center, ensuring that customer satisfaction and quality standards are met.

The Service Center Director will be responsible for maintaining inventory control, managing budgets, and ensuring compliance with company policies and procedures.

Key Responsibilities:

  • Maintain high-quality customer service through prompt resolution of guest problems and complaints.
  • Develop and implement strategies to improve sales performance and profitability.
  • Conduct regular audits to ensure accuracy of inventory and minimize losses due to theft or shrinkage.
  • Schedule and manage employee workloads to meet business needs while minimizing labor costs.
  • Ensure all store equipment and facilities are well-maintained and in good working order.
  • Provide ongoing coaching and training to team members to improve their skills and knowledge.
  • Maintain open communication with district managers and other stakeholders to stay informed about company initiatives and policies.

Requirements:

  • Proven experience in retail management or a related field.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
  • Excellent leadership and communication skills, with the ability to motivate and train employees.
  • Able to work effectively in a fast-paced environment with multiple priorities and deadlines.
  • Familiarity with inventory management systems and financial software.

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