Rancho Mirage Hospitality Specialist

3 weeks ago


Rancho Mirage, California, United States Agua Caliente Casinos Full time
About the Role

This Guest Services Representative position is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service. As a key member of our front desk team, you will be responsible for ensuring a seamless experience for all visitors.

Key Responsibilities
  • Front Office Operations: Ensure the efficient operation of the front desk, including checking guests in and out, processing transactions, and resolving any issues that may arise.
  • Guest Service: Provide exceptional guest service, including answering questions, resolving complaints, and offering assistance as needed.
  • Teamwork: Collaborate with other departments, including housekeeping and maintenance, to ensure a smooth operation.
Requirements
  • Customer Service Skills: Excellent customer service skills, with the ability to remain calm under pressure.
  • Math Skills: Basic math skills, including calculating figures and amounts.
  • Physical Demands: Ability to stand for long periods, move around the property, and lift up to 25 pounds on occasion.

Estimated Salary: $40,000 - $55,000 per year, depending on experience.



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