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Loss Prevention Associate

2 months ago

Atlanta, Georgia, United States T.J. Maxx Full time

About the Role:

We are seeking a highly skilled and customer-focused Loss Prevention Customer Service Associate to join our team at T.J. Maxx. As a key member of our Loss Prevention team, you will play a critical role in providing exceptional customer service and preventing loss through effective engagement and observation.

Key Responsibilities:

  • Provide courteous and knowledgeable service to internal and external customers, ensuring a positive shopping environment.
  • Engage customers in a supportive and proactive manner, creating a sense of community and encouraging loyalty.
  • Observe and report any suspicious activity or potential loss, utilizing your knowledge of store policies and procedures.
  • Collaborate with colleagues to maintain a secure and organized store environment, adhering to company standards and protocols.
  • Participate in ongoing training and development to enhance your skills and knowledge in loss prevention and customer service.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong observational and analytical skills, with the ability to identify and report potential loss.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required; prior experience in customer service or loss prevention preferred.