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Healthcare Support Technician

2 months ago

Tucson, Arizona, United States DispatchHealth Management Full time

Impact on Patient Care:

The DispatchHealth Medical Technician III (DHMT - III) plays a crucial role in enhancing patient care by assisting with physical assessments, conducting point-of-care tests, and gathering essential data.

Operating under the guidance of a virtual DispatchHealth Advanced Practice Provider (Nurse Practitioner or Physician Assistant), the DHMT III is present with patients in their residences.

Strong organizational skills and a commitment to customer service are vital for success in this Enhanced Hybrid role.

Comprehensive on-the-job training will be provided, offering an exciting opportunity to contribute to the delivery of hospital-level healthcare within the comfort of a patient's home.

Responsibilities include:
  • Properly donning and doffing PPE while adhering to strict infection control protocols.
  • Communicating with healthcare providers through messaging, video conferencing, and mobile devices.
  • Measuring vital signs and assisting in the collection of patient information.
  • Facilitating physical examinations using mobile technology and performing other diagnostic tests and treatments as requested by the virtual provider, in accordance with state regulations.
  • Conducting point-of-care lab tests as directed by the virtual provider.
  • Providing discharge instructions in collaboration with the virtual provider.
  • Managing equipment usage, care, and distribution.
  • Restocking and sanitizing equipment at the end of each shift.
  • Completing additional tasks as necessary to ensure successful patient visits and maintain equipment and vehicles.

Qualifications include:

  • Emergency Medical Technician - Paramedic certification (EMT-P) in good standing.
  • Ability to lift and transport equipment weighing up to 50 pounds.
  • Capability to navigate multiple flights of stairs while carrying equipment.
  • Experience in comprehensive history gathering and documentation within electronic medical records (EMR).
  • A bachelor's degree in a core science or laboratory science, along with a minimum of 2 years' experience in chemistry and hematology, particularly with the use of an i-STAT device, is preferred.
  • Flexibility to work varied schedules, including evenings, holidays, and weekends.

About DispatchHealth:
DispatchHealth is transforming healthcare delivery through mobile and virtual solutions. As a pioneering organization, we offer tailored healthcare services powered by technology, convenience, and exceptional service.

Our mission is to create an integrated, accessible, and high-touch care delivery model that enhances the capabilities of the patient's care team, ensuring personalized and quality care in the home or at the patient's location of need.

Our skilled and certified providers arrive equipped with the expertise and tools necessary to deliver advanced medical care, supported by our technological infrastructure to ensure quality and improve patient outcomes.

At DispatchHealth, we unite experienced professionals with proven success in medicine, engineering, and operations, all driven by a passion for transforming the healthcare landscape.


We are dedicated to fostering a diverse and inclusive team while serving all communities.

All qualified applicants will be considered for employment without regard to race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status.

DispatchHealth offers a comprehensive benefits package, including medical, dental, and vision insurance, 401k, paid time off, family leave, and short-term disability.


We are committed to delivering trusted, compassionate care to all in the comfort of their homes.

Our vision is to build the world's largest in-home care system.

We aim to innovate and create a new path for healthcare while providing quality, safe, and excellent care.

Applications are being accepted for this role for a limited time, or until we receive a sufficient number of qualified candidates.