Customer Service Representative

2 weeks ago


Searcy, United States Andvaris Inc Full time
Customer Care Specialist I Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist I. As a key member of our organization, you will be the primary point of contact for our customers, providing exceptional service and support to resolve their inquiries and concerns.

Key Responsibilities:

  • Handle in-bound calls from customers, researching and resolving loan level inquiries in hazard insurance, mortgage banking, and property loss.
  • Listen to customers' concerns, show empathy, and resolve their issues in a timely and professional manner.
  • Take the initiative to understand customers' current challenges, solve them, and proactively help them avoid future challenges.
  • Participate in special projects, assume new responsibilities, and adjust priorities as requested.

Requirements:

  • Strong attention to detail and excellent verbal, written, and listening skills.
  • Relentless drive to own customers' problems and resolve them.
  • Ability to adapt well to change and work well in a fast-paced environment.
  • Ability to think outside the box to resolve problems and multi-task using technology.
  • Minimum high school diploma or GED, and 1 year work experience required. College degree with 0-1 year work experience, preferred.

What We Offer:

  • A robust paid training environment that enables you to learn the business, systems, policies, and most importantly, how to effectively engage and resolve customer challenges.
  • A combination of classroom, online, and side-by-side observations to ensure your success.

Why Join Our Team:

We are a company that values our customers and employees. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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