Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist I. As a key member of our organization, you will be the primary point of contact for our customers, providing exceptional service and support to resolve their inquiries and concerns.
Key Responsibilities:
- Handle in-bound calls from customers, researching and resolving loan level inquiries in hazard insurance, mortgage banking, and property loss.
- Listen to customers' concerns, show empathy, and resolve their issues in a timely and professional manner.
- Take the initiative to understand customers' current challenges, solve them, and proactively help them avoid future challenges.
- Participate in special projects, assume new responsibilities, and adjust priorities as requested.
Requirements:
- Strong attention to detail and excellent verbal, written, and listening skills.
- Relentless drive to own customers' problems and resolve them.
- Ability to adapt well to change and work well in a fast-paced environment.
- Ability to think outside the box to resolve problems and multi-task using technology.
- Minimum high school diploma or GED, and 1 year work experience required. College degree with 0-1 year work experience, preferred.
What We Offer:
- A robust paid training environment that enables you to learn the business, systems, policies, and most importantly, how to effectively engage and resolve customer challenges.
- A combination of classroom, online, and side-by-side observations to ensure your success.
Why Join Our Team:
We are a company that values our customers and employees. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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