Network Infrastructure Specialist

1 day ago


Elk Grove Village, Illinois, United States LanceSoft Full time
Job Description:

The Network Technician role involves patching cabling between network equipment and customer's network, installing power cables from equipment to power supply in rack/cabinet/closet, and installation, troubleshooting, and de-installation of network equipment.

Key Responsibilities:
  • Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches, etc.)
  • Install, troubleshoot, and de-install Network monitoring tools
  • Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
  • Act as interface between customer's associates and management
  • Provide hardware break-fix services for network infrastructure
  • Perform onsite call-through, data, voice, website, and security testing
  • Perform back-up testing to ensure all systems are connected to the customer's network as directed
  • Support carrier testing of circuits
  • Assist with facilities efforts
Additional Responsibilities:
  • Power and uninterruptable power supply (UPS) restoration
  • Water problems, emergency cooling restoration, fire suppression exercises, restoration, and post-fire events
  • Support inventory management activities
Inventory Management:
  • Receiving inventory
  • Tagging of assets
  • Tracking spares (crash kits)
  • Ordering inventory
  • Updating inventory records
  • Prepare and return damaged equipment
Cross-Functional Collaboration:

Act as an interface, as needed, between associates at the applicable location and centralized project/operations/MAC management. Coordination services will be provided 24/7; coordinate with and support other third-party vendors (e.g., telecommunications, wiring, distributed antenna solutions, WAN/LAN management) in compliance with customer's requirements.

Diversity, Equality, and Inclusivity:

This means a deep commitment to each other equally, in an open, diversified team environment. We strive to be as diverse as the clients and employees we partner with. We embrace people of any race, ethnicity, national origin, religion, gender identity, and sexual orientation. LanceSoft is a certified Minority Business Enterprise (MBE).



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