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Healthcare Receptionist

2 months ago

Escondido, California, United States Neighborhood Healthcare Full time
Receptionist Job Description

At Neighborhood Healthcare, we're committed to providing exceptional care to our community. As a Receptionist, you'll play a vital role in ensuring a positive experience for our visitors, tenants, and guests.

Key Responsibilities:
  • Front Desk Management: Greet and welcome visitors, tenants, and guests in a friendly and professional manner. Manage incoming calls, emails, and inquiries, directing them to the appropriate departments or individuals.
  • Experience Enhancement: Proactively anticipate and address the needs of visitors and tenants to ensure a positive experience. Act as a resource for information regarding building amenities, services, and local attractions.
  • Event Coordination: Coordinate and assist with the planning and execution of building events, including meetings, workshops, and social gatherings. Liaise with tenants and external vendors to arrange catering, equipment rental, and other event logistics.
  • Facilities Management: Monitor and address building maintenance and facilities issues, promptly reporting any concerns to the appropriate channels. Assist with scheduling and coordinating maintenance and repairs as needed.
  • Guest Services: Shepherd guests to their destinations within the building, providing directions and assistance as needed. Assist tenants and guests with reservations, transportation arrangements, and other concierge services.

Requirements:

  • High school/GED required
  • Previous experience in a customer service or hospitality role preferred
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Excellent verbal and written communication skills
  • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
  • Ability to successfully manage multiple tasks simultaneously
  • Excellent planning and organizational ability
  • Ability to work as part of a team as well as independently
  • Ability to work with highly confidential information in a professional and ethical manner
  • Ability to remain calm and composed under pressure, with a solutions-oriented mindset
  • Flexibility to work evenings, weekends, and holidays as needed

Pay Range: $21.81-$26.18 per hour, depending on experience.