Contact Center Quality Assurance Specialist
14 hours ago
We are seeking a highly skilled Contact Center Quality Assurance Analyst to join our team at First National Bank. As a key member of our Quality Assurance team, you will play a critical role in ensuring that our contact center representatives provide exceptional customer service and adhere to our quality and compliance standards.
Key Responsibilities:- Conduct call monitoring and evaluation of customer interactions to ensure quality and compliance with company policies and procedures.
- Provide clear and concise feedback to contact center representatives on quality metrics, including authentication, empathy, procedural knowledge, and system navigation.
- Work with supervisors and management to drive improvement within and across the contact center to ensure a consistent client experience.
- Identify problem areas during call monitoring and provide coaching suggestions to contact center supervisors and management.
- Conduct in-depth audits to ensure contact center regulatory and fiduciary compliance.
- Bachelor's degree in a related field.
- 3+ years of experience in a quality assurance or customer service role.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make recommendations for improvement.
- Fluent bilingual Spoken and Written Spanish preferred.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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Contact Center Quality Assurance Specialist
2 hours ago
Pittsburgh, PA , USA, United States First National Bank Full timeContact Center Quality Assurance AnalystWe are seeking a highly skilled Contact Center Quality Assurance Analyst to join our team at First National Bank. As a key member of our Quality Assurance team, you will play a critical role in ensuring that our contact center representatives provide exceptional customer service and adhere to our quality and compliance...
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Pittsburgh, Pennsylvania, United States First National Bank Full timeContact Center Quality Assurance AnalystWe are seeking a highly skilled Contact Center Quality Assurance Analyst to join our team at First National Bank. As a key member of our Quality Assurance team, you will play a critical role in ensuring that our customer service representatives provide exceptional service to our clients.Key Responsibilities:Monitor and...
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Contact Center Quality Assurance Analyst
4 months ago
Pittsburgh, United States First National Bank Full timePrimary Office Location:503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title:Contact Center Quality Assurance Analyst Business Unit:Retail Operations Reports to:Manager of Contact Center Quality Assurance Position Overview: This position is responsible for monitoring...
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Quality Assurance Specialist
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McElhattan, PA , USA, United States First Quality Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at First Quality. As a key member of our quality team, you will be responsible for performing confirmatory and special laboratory testing of products, providing analytical support for quality assurance functions, and ensuring compliance with regulatory requirements.Key...
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Contact Center Specialist
3 weeks ago
Pittsburgh, United States University of Pittsburgh Medical Center Full timeThe Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation and edu Specialist, Payment, Healthcare, Patient, Information
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Quality Assurance Specialist
3 weeks ago
Pittsburgh, Pennsylvania, United States ConnectiveRx Full timeOverview:The Quality Assurance Specialist will assess the work completed by Operations personnel against established standard operating procedures (SOPs), work instructions (WINs), business regulations, and other relevant documentation to ensure compliance with defined expectations.This role requires the ability to apply objective judgment and analytical...
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Quality Assurance Specialist
12 hours ago
Pittsburgh, PA , USA, United States Chili's Grill & Bar Full timeQuality Assurance Specialist OpportunityAt Chili's Grill & Bar, we're committed to delivering exceptional Guest experiences. As a Quality Assurance Specialist, you'll play a vital role in ensuring our food meets the highest standards.Key Responsibilities:Monitor food preparation to ensure consistency and qualityCollaborate with kitchen staff to maintain...
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Quality Assurance Specialist
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Pittsburgh, PA , USA, United States Chili's Grill & Bar Full timeJob SummaryWe are seeking a Quality Assurance Specialist to join our team at Waterworks Chili's. As a Quality Assurance Specialist, you will play a critical role in ensuring that every guest receives perfectly prepared, high-quality food.Key ResponsibilitiesEnsure that food is prepared to company standards and specificationsMonitor and control the pace of...
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Quality Assurance Specialist
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Pittsburgh, Pennsylvania, United States PSKW LLC dba ConnectiveRx LLC Full time{"title": "Quality Assurance Specialist", "content": "Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at PSKW LLC dba ConnectiveRx LLC. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our operations and services.Key ResponsibilitiesCoach Operations agents on areas of...
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Quality Assurance Specialist
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Pittsburgh, Pennsylvania, United States Ajulia Executive Search Full timeAbout the RoleAjulia Executive Search is seeking a highly skilled Quality Assurance Specialist to join our client's team. As a Quality Assurance Specialist, you will be responsible for ensuring the overall quality of manufactured products and implementing quality control measures to monitor and improve manufacturing processes.Key ResponsibilitiesQuality...
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Quality Assurance Specialist
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Pittsburgh, Pennsylvania, United States SMS group Inc Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at SMS group Inc. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key ResponsibilitiesQuality System Management: Develop and implement quality management systems to ensure compliance with regulatory...
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Quality Assurance Specialist
1 week ago
Pittsburgh, Pennsylvania, United States Compass Group Careers Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Compass Group Careers. As a Quality Assurance Specialist, you will be responsible for conducting quality assurance audits, space inspections, shop inspections, mechanical space inspections, room and area inspections, and department evaluations.Key...
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Quality Assurance Specialist
1 week ago
Pittsburgh, Pennsylvania, United States VSG Business Solutions LLC Full timeJob DescriptionAbout the RoleVSG Business Solutions LLC is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the delivery of high-quality software applications.Key ResponsibilitiesAutomated Testing Platform DevelopmentDesign and develop an automated testing...
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Quality Assurance Specialist
4 days ago
Pittsburgh, Pennsylvania, United States Murtech Full timeJob Description**About the Role**Murtech is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for establishing and automating quality assurance and compliance processes for web applications, mobile applications, and other projects within the division.**Key...
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Quality Assurance Specialist
3 days ago
Missouri, USA, United States Bausch + Lomb Full timeJob Title: Quality Assurance SpecialistBausch + Lomb, a leading global eye health company, is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and processes, and for maintaining compliance with regulatory requirements.Key Responsibilities:Develop and...
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Quality Assurance Specialist Sr
3 days ago
Pittsburgh, Pennsylvania, United States System One Full time{"h1": "Quality Assurance Specialist Sr", "p": "At System One, we are seeking a highly skilled Quality Assurance Specialist Sr to join our team. As a key member of our quality assurance team, you will be responsible for implementing quality assurance programs and ensuring the quality of automated applications.Responsibilities:* Work with QA Analysts and...
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Quality Assurance Specialist
5 hours ago
Chuckey, TN , USA, United States Randstad Full timeJob Summary:We are seeking a skilled Quality Assurance Specialist to join our team at Randstad. As an Inspector for Superior Metal Products, you will be responsible for ensuring the highest quality standards are met in our production process.Key Responsibilities:Inspect parts and materials to ensure they meet quality standardsIdentify and report any defects...
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Contact Center Specialist
1 month ago
Pittsburgh, United States UPMC Full time**UPMC Community Medicine Incorporated is hiring a full-time Contact Center Specialist to join their team at** Pittsburgh Primary Care - Pleasant Hills! This position works Monday through Friday from 8:00 am to 4:30 pm, on-site! This is a great opportunity for professional growth in a collaborative team environment that is focused on enhancing the patient...
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Quality Assurance Specialist
2 days ago
Pittsburgh, Pennsylvania, United States Philips Full time{"title": "Post Market Surveillance Specialist", "subtitle": "Join Philips in a role that combines data analysis, regulatory compliance, and quality assurance.", "content": "At Philips, we're committed to improving the lives of patients and healthcare professionals around the world. As a Post Market Surveillance Specialist, you'll play a critical role in...
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Senior Quality Assurance Specialist
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Pittsburgh, Pennsylvania, United States Maania Consultancy Services Full timePosition OverviewMaania Consultancy Services is seeking a Staff Site Quality Specialist. We are looking for a dedicated professional to oversee and enhance our quality assurance processes.Role Type: ContractLocation: Pittsburg, PAKey Responsibilities:Manage the execution of quality assurance programs.Ensure compliance with industry standards and...