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Senior eBanking/Treasury Management Professional
1 month ago
We are seeking a Senior eBanking/Treasury Management Professional responsible for client and branch support in an E-Banking and Treasury Management (TM) environment. Sustain client retention by promoting high-quality customer service and offering technical assistance and training to both commercial and retail clients.
Your key responsibilities will include:
- Providing technical assistance to new & existing E-Banking & TM clients.
- Troubleshooting and resolving issues in a timely manner while maintaining a high level of customer service.
- Performing operational duties and system and/or account maintenance for all TM products.
- Conducting new or existing client training on various bank system platforms and services including but not limited to online banking, bill pay, remote deposit capture, and positive pay.
- Participating in testing and supporting new processes & workflows. Collaborating with Senior Treasury Mgmt. Officer and other team members to ensure clean audits by following set procedures in areas of E-Banking, Remote Deposit Capture & TM products implementation.
- Reviewing client documentation for accuracy & completeness. Performing system maintenance and/or callback for quality assurance.
- Reporting review as required for system auditing.
Required qualifications for the position include:
- High school diploma or equivalent. College coursework desired.
- Minimum of 5 years of branch operations and/or bank operations experience in a customer service environment.
- Minimum of 2 years of knowledge in bank processing platforms such as online banking, bill payment systems, remote deposit capture, and bank core processing.
- FIS Horizon, Digital One Business, and Directlink Merchant experience are preferred but not required.
- Proficient in Hebrew preferred.
- Exceptional customer service skills
- Intermediate knowledge of treasury management products and services.
- Proficient PC skills including Microsoft Excel and Word.
- Excellent written/verbal communication and presentation skills.
Compensation may vary depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO.
