Care Representative Specialist

1 week ago


Vestal, New York, United States Casella Waste Systems Full time

Why Work with Us?

Casella Waste Systems offers a dynamic and supportive work environment, with opportunities for growth and development. Our team members enjoy competitive compensation and benefits packages, as well as access to ongoing training and education.

Job Summary:

We are seeking an experienced Customer Care Representative to join our team. The ideal candidate will have a proven track record of providing exceptional customer service, with the ability to effectively communicate with customers and colleagues.

Responsibilities:

  • Responds to customer inquiries and resolves issues in a prompt, respectful, and courteous manner.
  • Engages in active listening and provides accurate and efficient responses.
  • Utilizes job-specific software and tools to address customer needs.
  • Builds rapport with customers and colleagues based on trust and reliability.
  • Participates in training and learning opportunities to expand knowledge of products and services.

Requirements:

  • High school diploma or GED, 2-4 years of customer service or inside sales experience.
  • Demonstrated ability to work as part of a team and be legally eligible to work in the US.
  • Outstanding relationship management skills, excellent listening and problem-solving skills, and ability to identify sales opportunities.
  • Demonstrated proficiency with Microsoft Office and related software.

Benefits:

  • Medical, Dental, Vision, Life & Disability Insurance.
  • Maternity & Parental Leave, Flexible Spending Accounts.
  • Discounted Stock Program, 401K, Employee Awards.
  • Employee Assistance Plan, Wellness Incentive, Tuition Assistance.
  • Career Pathways, and More.

Estimated Salary Range: $55,000 - $75,000 per year



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