Trainer II
2 weeks ago
Job Summary:
The Credentialed Trainer II is a key member of our team, responsible for delivering high-quality training and support to end-users. This role requires strong organizational and communication skills, with the ability to work independently and as part of a team.
Key Responsibilities:
- Plan, organize, and deliver training classes to ensure successful implementation and adoption of the electronic health record
- Collaborate with end-users and Principal Trainers to ensure training and support align with approved workflows
- Provide assistance in maintaining classroom information on online learning modules, ensuring accuracy and completeness
- Offer onsite end-user support through rounding, attending associate fairs, and other support activities
- Work with the provisioning team to ensure associates have completed the necessary training before access is granted
- Customize and create job aids as assigned, using approved templates and adhering to standardized style guides
- Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately
- Complete job shadows, deliver training, support, and build confidence for end-users
- Function as an advocate for end-users by relaying issues or opportunities for improvement to Principal Trainers
- Ability to test and troubleshoot the Training and build environment
- Training delivery, including workflow-based and role-specific class content, eLearning, job aids, and Learning Home Dashboards
- Require minimal instruction on day-to-day work
- Make decisions regarding own work on primarily routine cases
- Model/mentor and train team members within their own training team
- Works under minimal supervision, using independent judgment requiring analysis of variable factors
- Collaborates with senior team members to develop/validate methods and teaching techniques
- Solves or escalates operational problems to senior team members and management
- Strong organizational and communication skills
- Other duties as assigned
Requirements:
- High School diploma required; Associate degree preferred
- Preferred experience with adult learners, in-person, and virtual training
- Two + years of experience with education, EPIC end-user, or related field required. Healthcare industry education preferred
- Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred
- Experience in instructional design, training, using Epic system preferred
- Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred
- Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word
- Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required
- Experience with any industry LMS (Learning Management System) is preferred
- Proven track-record of successfully delivering projects on time and within budget
- Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager) Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager)
Work Type:
Full Time
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