Technical Advocate for Edge and Cloud Computing

4 weeks ago


Santa Clara, California, United States Couchbase Full time

We are seeking an experienced Senior Cloud Support Engineer to join our team at Couchbase. As a member of our support team, you will be responsible for troubleshooting and solving customer issues on their deployments (on-prem and cloud), supporting cloud deployments including monitoring and answering customer inquiries, and engaging with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product.

About the Role:
  • As a Senior Cloud Support Engineer, you will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services.
  • You will troubleshoot and solve customer issues on their deployments (on-prem and cloud)
  • Support cloud deployments including monitoring and answering customer inquiries
  • Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
Requirements:
  • Experienced in multi-channel technical support (4+ years of related experience)
  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and programming experience with Java, Go, Python
  • Solid knowledge of Unix and Network protocols and standards (HTTP, TLS, DNS, etc)
  • Strong understanding and experience with at least one cloud environment such as Amazon Web Services, Google Cloud, and/or Microsoft Azure
  • Experience working with NoSQL databases or distributed systems
  • Experience using Kubernetes and Docker is a plus
  • Experience with alerting and monitoring tools
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • Able to work a rotating schedule that requires weekend availability

The estimated salary for this role is between $115,000-$135,000 USD per year, depending on location and experience. At Couchbase, we prioritize diversity, equity, and inclusion, and we encourage applicants from underrepresented groups to apply.



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