Supervisor I

3 days ago

Pottstown, Pennsylvania, United States Tapestry Full time
Job Title: Supervisor Outlet

Primary Purpose:

The successful individual will leverage their proficiency in retail to drive business growth and deliver exceptional customer experiences.

Key Responsibilities:
  • Partner with Store Manager to develop business-driving initiatives that build repeat business or attract new customers to the store.
  • Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate.
  • Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
  • Model and supervise the selling environment, providing consistent coaching on sales training processes to ensure the highest level of customer service and sales.
Leadership Presence:
  • Achieve personal sales goals.
  • Educate team on sales plans, personal sales goals, store stats, and drive team to achieve them.
  • Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
  • Foster a team environment by creating a fun, competitive, inviting atmosphere.
Building Brand Equity:
  • Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customer.
  • Ensure brand and operating standards are met to support brand consistency.
  • Ensure store presentation standards are achieved and maintained.
Operational Excellence:
  • Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
  • Accurately process all POS transactions and inventory functions, such as transfers, receiving, FedEx shipments, repairs, and damages, to maintain the integrity of the inventory.
  • Adhere to Kate Spade loss prevention policies and operational procedures.
Requirements:
  • Strong written and verbal communication skills.
  • Detail-oriented.
  • Proactive ability to multitask and prioritize.
Preferred Qualifications:
  • Minimum 2-3 years' experience in luxury goods or a comparable retail environment.
  • College degree preferred.
  • Prior luxury goods experience preferred.
Physical Requirements:
  • Available to work store schedule, as needed, including evenings and weekends.
  • Standing for extended periods of time.
  • Able to safely lift boxes up to 40 pounds.
  • Comfortable climbing ladders.

Kate Spade is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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