Customer Service Representative

1 day ago


Littleton, Colorado, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for delivering exceptional member experiences by providing a high level of customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts
  • Respond to member questions and concerns in a timely and professional manner
  • Maintain the neatness and cleanliness of the club
Requirements
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude
  • Punctuality and reliability
Preferred Qualifications
  • Exceptional customer service skills
  • Strong listening and problem-solving skills
  • Diplomacy and ability to interact in a positive and professional way with members and coworkers
Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Occasional lifting up to 50 lbs

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth.



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