Vehicle Service Coordinator
3 weeks ago
This is an exciting opportunity to join Bill Alexander Toyota as an Automotive Service Advisor. The estimated salary for this role is $45,000 - $60,000 per year.
About the RoleAs a key member of our service team, you will play a vital role in ensuring customer satisfaction and maintaining efficient operations in the service department.
Key Responsibilities- Interacting with Customers: Build rapport with customers to understand their vehicle service needs and concerns.
- Scheduling Services: Effectively schedule service appointments and communicate service timelines to customers.
- Providing Service Information: Offer detailed explanations of recommended services and associated costs.
- Documenting Customer Information: Accurately document customer information, service history, and vehicle condition.
- Collaborating with Technicians: Work closely with service technicians to prioritize and manage service orders.
- FOLLOWING UP WITH CUSTOMERS: Regularly follow up with customers to ensure their satisfaction and resolve any issues or concerns.
- Maintaining Industry Knowledge: Stay updated on the latest automotive products, services, and industry trends.
- Prior experience in a customer service or automotive service role.
- Exceptional communication and interpersonal skills.
- Proven ability to work under pressure and meet deadlines.
- Proficiency in computer skills and familiarity with automotive software and systems.
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