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Retail Sales Associate

2 months ago

Dodge City, Kansas, United States Patterson Company LLC Full time

Patterson Company LLC is committed to fostering a workplace that prioritizes your professional journey.

Our organization is characterized by a dedicated team that embodies a culture focused on people, continuous improvement, and achieving results. We believe in nurturing the diverse skills and experiences of our employees, which contribute to a robust and thriving company.

Position Overview

As a Retail Sales Associate at Patterson Company LLC, you will engage with retail clients, providing them with essential animal health products, including vaccines, prescription medications, and various supplies from our retail space. Your role will involve maintaining effective communication with external sales representatives, operational teams, and pharmacy staff, as well as processing customer orders through our system.

Key Responsibilities

To excel in this role, you must effectively manage the following tasks:

Customer Engagement:

  • Deliver outstanding customer service and sales assistance to both phone and in-person clients; promptly address inquiries and resolve issues.
  • Process walk-in sales transactions from initiation to completion, ensuring accurate product selection and order entry.
  • Build and maintain positive relationships with both new and returning customers.
  • Accurately handle customer transactions in our order management system, including invoicing, orders, and returns.
  • Understand and comply with Accounts Receivable policies and procedures.
  • Maintain precise records of customer interactions and ensure compliance with regulatory requirements.

Retail Management:

  • Ensure a welcoming retail environment by keeping the area clean and well-stocked, rotating inventory as necessary.
  • Conduct regular inventory checks and collaborate with management to address any discrepancies.
  • Stay informed about company products and promotional offerings.
  • Manage cash handling and deposit procedures.
  • Foster strong communication with team members across sales, operations, and pharmacy departments.
  • Generate reports as needed and perform additional duties as assigned.
Qualifications

Required:

  • High School Diploma or equivalent.
  • A minimum of one year of experience in retail, customer service, or a related field.
  • Familiarity with animal health products.
  • Exceptional customer service and organizational abilities.
  • Strong attention to detail and accuracy.
  • Effective verbal and written communication skills.
  • Proficiency in basic computer applications, including MS Office.
  • Valid driver's license with a clean driving record.

Preferred:

  • Bilingual capabilities (where applicable).
  • Associate degree in Business or Animal Health, or a relevant combination of education and experience.
  • Experience in animal health or agriculture, including familiarity with livestock.
  • Proficiency in SAP or similar ERP systems.
  • Warehouse experience is advantageous.
Working Environment

Physical Requirements:

  • Occasional lifting or carrying of items up to 50 pounds.
  • Majority of the workday involves sitting or standing.
  • Frequent reading and review of customer information.
  • Use of computers and office equipment.
  • Regular communication with customers and staff, requiring effective information exchange.

Environmental Considerations:

  • This role is situated within a retail business environment.

Benefits:

Patterson Company LLC offers a comprehensive benefits package, including:

  • Medical, Dental, and Vision coverage with a Wellness Program.
  • 401(k) Retirement Savings Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO) and holiday benefits.
  • Volunteer Time Off (VTO).
  • Tuition Reimbursement through our Educational Assistance Program.
  • Paid Parental and Adoption Leave.
  • Employee Assistance Program (LifeWorks).
  • Access to Patterson Perks Program.
Diversity and Inclusion

Patterson Company LLC is dedicated to promoting a diverse and inclusive workplace. We value the unique experiences and perspectives of our employees, which we believe are key to our success. We welcome all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Join us at Patterson Company LLC, where we celebrate diversity and strive for excellence.