Master Luthier and Customer Experience Specialist
7 days ago
Guitar Center is a world-renowned music retailer that embodies the creativity and passion of musicians everywhere. Our mission is to develop and nurture lifelong musicians, making a positive impact on the world by enabling people to experience the joy of creating music.
We are seeking an experienced Guitar Technician to join our team. As a Repair Tech (Guitar), you will be responsible for providing top-notch maintenance and repair services on customer-owned instruments, as well as assisting with the upkeep of store inventory. Your goal will be to deliver exceptional customer experiences and drive business growth through quality work and great customer service.
Key Characteristics of Success:
- Customer Focus: You understand the importance of customer service and can provide an excellent experience. You are approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: You identify opportunities and issues, and take action to capitalize or resolve them. You learn quickly and take positive action without being asked.
- Selling: You have a strong understanding of sales techniques and product knowledge, and can effectively train others in these areas.
Your responsibilities will include:
- Interacting with customers to ensure a positive experience
- Providing high-quality repair services on customer-owned instruments
- Maintaining store-owned gear as requested
- Completing warranty repair work
- Additional duties as assigned
Why choose Guitar Center? We offer a unique opportunity for musicians to take time off to pursue their passions, and we provide robust benefits and perks, including medical, dental, vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. We also offer gig leave, allowing employees to share their music with the world and return to their job after touring.
Requirements:
- You possess a skilled understanding of guitar repair
Estimated Salary: $45,000 - $65,000 per year, depending on location and experience
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Baton Rouge, Louisiana, United States Guitar Center Full time**Guitar Center Overview**Guitar Center is a world-renowned music retailer that fosters creativity and innovation in the music industry. Our mission is to empower musicians and music enthusiasts to explore their passion for music.**About the Role**We are seeking an experienced Master Luthier and Customer Experience Specialist to join our team. As a key...
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