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Retail Service Associate

2 months ago

Davenport, Iowa, United States The Sherwin-Williams Company Full time
Position Overview:
This role is crucial for the effectiveness of our retail operations. Customer Support Specialists engage with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams products, and propose suitable solutions. These specialists are also responsible for swiftly resolving any customer issues, ensuring optimal client satisfaction, and keeping abreast of product features while upholding the high quality and visual standards of our offerings.

Key Responsibilities:
  • Deliver exceptional customer satisfaction through outstanding sales service.
  • Assist customers both in-person and via phone by assessing their needs and recommending relevant products and services.
  • Establish and nurture productive trust-based relationships with wholesale and retail clients.
  • Accurately process sales transactions in line with established policies and procedures.
  • Consistently meet and strive to exceed monthly, quarterly, and annual sales targets.
  • Maintain accurate work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as necessary.
  • Tint and mix products according to customer specifications when required.
  • Restock shelves and create appealing displays.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as needed.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay informed about product offerings and discuss available options with customers.
  • Adhere to inventory control protocols.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must have legal authorization to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
  • Must be capable of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Must be available to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • Hold at least a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Experience in selling paint and related products is advantageous.
  • Familiarity with operating tinting and mixing equipment is preferred.
  • Ability to read, write, comprehend, and communicate in more than one language is a plus.
  • Proficiency in reading, writing, comprehending, and communicating in Spanish is beneficial.