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Client Care Associate
2 months ago
Customer Care Representative
The incumbent plays a vital role in addressing customer inquiries and resolving issues related to products, services, and general banking information. This position encompasses the sales and service of all offerings from Kennebunk Savings and its affiliates. The representative will be well-versed in digital communication and will manage incoming customer interactions through various channels.
Key Responsibilities
Issue Resolution:
+ Deliver outstanding customer service by effectively resolving routine inquiries and challenges.
Product Expertise:
+ Maintain a comprehensive understanding of the bank's products and services to provide accurate information to customers.
Sales Support:
+ Assist in promoting bank-wide product initiatives and sales campaigns.
+ Identify, close, and refer potential sales opportunities.
+ Contribute to the goals of the Customer Care department through personal performance.
Additional Responsibilities:
+ Facilitate onboarding processes for new customers.
+ Advocate for the Kennebunk Savings brand by promoting products and services while supporting community engagement.
+ Adhere to relevant organizational policies and state/federal regulations.
+ Emphasize teamwork within the department and across the organization.
+ Stay informed about company updates and news.
+ Complete required training and policy reviews.
+ Participate in various committees as needed.
+ Be open to taking on additional tasks and responsibilities.
Qualifications:
Knowledge, Skills & Abilities:
+ Familiarity with basic internet functionality is preferred.
+ High regard for confidentiality and trust.
+ Proficient in Microsoft Office Suite.
+ Strong written and verbal communication skills.
+ Excellent organizational skills with the ability to manage multiple tasks and meet deadlines.
+ High attention to detail and accuracy.
+ Strong analytical skills for problem-solving.
+ Prior knowledge of financial services regulations is a plus.
+ Adaptability to change.
Experience:
+ A minimum of one year of relevant service experience is preferred.
+ Experience in a fast-paced, customer-focused environment.
Education:
+ High School Diploma or equivalent.
Working Conditions:
+ The work environment is generally comfortable with minimal risk of injury.
+ Requires dexterity to operate office equipment.
+ May involve lifting moderately heavy objects occasionally.
+ Typically requires prolonged periods of sitting.
Job Family: Banking
Pay Type: Hourly
Travel Required: No
Required Education: High School
