Restaurant Operations Manager

1 week ago

Ooltewah, Tennessee, United States SONIC Drive-In Full time

About the Role:

The SONIC Drive-In Assistant General Manager is responsible for overseeing and managing the daily operations of the Drive-In in conjunction with the General Manager to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In.

Key Responsibilities:

  • Assist the General Manager with hiring, training, managing, supervising, directing, and developing a team of Great People ready to serve a SuperSONIC experience to every guest.
  • Demonstrate a Fair, Firm, Fun leadership approach, and lead by example.
  • Assist with managing a profit and loss statement to exceed expectations every week, month, and year.
  • Swiftly resolve employee concerns with a thoughtful approach.
  • Celebrate team successes and coach for better performance.
  • Set expectations and provide clear and continuous feedback.
  • Create an upbeat positive atmosphere during the shift that makes work fun.
  • Help employees understand the big picture and their role by sharing the "why" behind tasks.
  • Understand how to use metrics to evaluate Drive-In performance and assist with necessary improvements.
  • Maintain and enforce SONIC safety and sanitation standards.
  • Relentlessly comply with all federal, state, and local laws and regulations.

Requirements:

  • Prior management experience; restaurant or retail industry highly preferred (subject to franchise discretion).
  • High standards for self and the team.
  • Positive attitude, especially during rushes or stressful situations.
  • Resiliency – trying different approaches to solve a problem; working to get better every day.
  • Eagerness to learn and grow professionally and personally.
  • Ability to prioritize and complete tasks accordingly.
  • Excellent leadership and communication skills.
  • Associate's degree in Business or related field preferred (subject to franchise discretion).
  • Willingness to work irregular hours, including nights, weekends, and holidays.

Accommodations:

As required by applicable law, SONIC Drive-In franchise organizations will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.

Each franchise organization is an independent employer and thus responsible for making its own employment-related decisions. Nothing in these materials should be construed as the franchisor being involved in or having control over a franchise employee's essential terms and conditions of employment.

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