Pet Care Team Member
1 week ago
Destination Pet is a united team working together to elevate the love and lives of pet families.
About the Role
We are seeking a Customer Service Representative to join our team at Ortega Animal Care Center. This role is responsible for providing exceptional customer service, supporting the mission and vision of Destination Pet, and promoting our services and products to prospective customers.
Key Responsibilities
- Supports the company's mission and values by delivering outstanding customer service and fostering a positive experience for clients and their pets.
- Sells services and products to prospective customers through tours, presentations, and other means.
- Tour clients and visitors through the facility, showcasing our amenities and services.
- Answers telephone calls and responds to inquiries in a professional and courteous manner.
- Welcomes clients and pet guests, ensuring they have the necessary information and documentation.
- Responsible for cash management, including handling payments and maintaining accurate records.
- Explains company policies and procedures to customers, responding to questions and concerns in a friendly and helpful manner.
- Handles customer complaints in a professional and timely fashion, escalating issues as needed.
- Assists with the care and maintenance of pet guests, including providing water and escorting them to and from their enclosures.
- Operates the Point-of-Sale system efficiently and accurately.
- Maintains the appearance and cleanliness of public areas, including the lobby and surrounding spaces.
- Completes all required training and attends sessions as assigned to ensure up-to-date knowledge and skills.
Requirements
- High School Graduate or Equivalent.
- Minimum of 1-year experience in customer service or retail sales.
- Ability to resolve problems quickly and professionally.
- Strong communication and interpersonal skills.
- Customer Service experience a plus.
- Excellent telephone skills and ability to utilize a multi-line phone system.
- Comfortable working in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.
Work Environment
This role requires frequent standing, walking, and climbing stairs. Must be able to lift up to 40 pounds and handle dogs on leashes. Flexible schedule, including evenings, weekends, and holidays.
Compensation and Benefits
The salary range for this position is $16.00 - $20.00/hour, based on experience and qualifications. Destination Pet LLC offers equal employment opportunities and strives to create a diverse and inclusive workplace.
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