Pet Resort Receptionist

1 month ago


Cincinnati, Ohio, United States PetSuites Full time

At PetSuites, we're passionate about delivering exceptional pet care experiences that exceed our guests' expectations. As a Pet Resort Receptionist, you'll play a vital role in ensuring our facilities meet or exceed cleanliness and safety standards, while providing personalized service to our pet parents and their furry friends.

Responsibilities:

  • Provide exceptional customer service by following our Service Foundation principles, ensuring each guest is treated with respect and dignity.
  • Answer all incoming calls, respond to voicemails and emails, and make boarding reservations, book grooming, training, and temperament test appointments.
  • Manage cash, check, and credit card transactions, and report and reconcile as needed.
  • Get to know clients and their pet's names on a regular basis, and obtain all necessary information for their visit, ensuring accuracy and inputting into our computer systems.
  • Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
  • Have general knowledge of all services offered at our site and be able to provide solutions to clients' needs.
  • Obtain vaccination records from veterinary offices and input into our computer systems.
  • Assist in managing waitlists on weekends, peak season, and holidays, ensuring rooms are utilized to maximum capacity.
  • Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
  • Help initiate 'white glove' treatment to our best customers, securing reservations before peak seasons.
  • Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals.
  • Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.

A Day In The Life:

You'll come to work daily with a smile on your face, excited to help serve our pet parents and their furry friends. You'll be in our branded gear, running our lobby and curbside service, greeting everyone as they come in and solving whatever their need is. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget - you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses.

Full Time Benefits Include:

Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, 401k match, and more.

PetSuites is the leader of the pack in pet resorts, offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.



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