Field Sales Ambassador

Rivian is a pioneering company dedicated to creating a more sustainable future through innovative electric vehicles and exceptional customer experiences. Our mission is to empower people to explore, connect, and protect the world around them.

We are seeking a highly motivated and customer-focused Field Sales Guide to join our team. As a Field Sales Guide, you will be the face of Rivian in our community, responsible for creating memorable experiences that inspire and educate prospective customers, fans, and community members. This role requires a high level of energy, initiative, and a deep understanding of the customer journey.

• Deploy Rivian's sales strategy at your location, generating demand and connecting with the broader community.
• Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart.
• Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products.
• Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
• Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned.
• Engage with customers, asking open-ended questions to understand needs and recommend suitable products and services.
• Maintain accurate and up-to-date customer records in the CRM system.
• Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
• Ensure customer experience is best-in-class: authentic, engaging, educational, and aligned with Rivian's core values and culture.
• Perform day-to-day operational duties, back-of-house upkeep, food and beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
• Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
• Take on additional projects, duties, and assignments as required and/or by request from the field leadership.

• 2 years of experience in customer service required; field marketing, sales, education, or hospitality environment preferred.
• At least 21 years of age.
• High School Diploma or GED required.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
• Experience using POS and CRM (e.g., Salesforce).
• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record.
• No drug or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; no driving-related suspensions or revocation of Driver License within a 3-5 year period.
• Ability to obtain and maintain local sales licenses if applicable in your state.
• Comfortable operating large, high-performance vehicles and conducting demo drives with customers.

• Energetic, enthusiastic, and engaging customer interaction style.
• Ability to understand and articulate concepts in the technology and automotive space.
• Resilience and ability to overcome objections using active listening and critical thinking.
• Ability to multi-task while providing exceptional quality of work.
• Excellent written and verbal language skills in English, additional languages a plus.
• Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
• An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
• Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment.

• Willingness to work in various working conditions, including being in a full-service retail center or unpredictable weather conditions.
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
• Strong understanding of written and spoken English.
• Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [insert email address].

Candidate Data Privacy

Rivian may collect, use, and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (Candidate Personal Data). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security, and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing, and improving our application and recruitment process, including assessing you and your application and conducting employment, background, and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory, and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement, and national security authorities of such jurisdictions.

Please see our Candidate Data Privacy Notice for more information.

Please note that we are currently not accepting applications from third-party application services.

To any candidates interested in a position with Rivian, please be aware of recruiting phishing scams impersonating Rivian. As a general practice, Rivian recruiting does not conduct interviews or communicate with candidates over Microsoft Teams.

Please visit Rivian's Careers page for career opportunities at Rivian. If you believe you may have been a victim of identity theft because of the phishing scam impersonating Rivian, please go to [insert website URL] where you can report and recover from identity theft. For more information about recommended computer security practices, please go to [insert website URL] where you can learn how to protect yourselves online and avoid phishing attacks.