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Retail Sales Associate

2 months ago

Dallas, Texas, United States Uniqlo Co., Ltd. Full time

Job Summary:

The Sales Associate - Customer Service Specialist is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, providing in-depth product information about the goods they are interested in, and closing the sale.

Key Responsibilities:

  • Meet and exceed sales goals by providing exceptional customer service and promoting products to customers.
  • Maintain brand and operational standards (visual, cleanliness, etc.) to ensure a positive shopping experience for customers.
  • Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles, and saying the 6 standard phrases.
  • Be knowledgeable of fitting room standards and assist customers when needed.
  • Act as cashier when required by following cashier protocol.
  • Process shipment and ensure all merchandise is represented on the floor in full size run.
  • Assist management in identifying and resolving issues in the store.
  • Provide product and brand knowledge to customers.
  • Follow all company policy and procedures and notify management of any infractions.
  • Assist with special projects as assigned by management.

Requirements:

  • High School Diploma or GED.
  • Ability to effectively communicate and follow instructions.
  • Ability to work a flexible schedule that meets the business needs, including evenings and weekends.
  • Ability to stand for long periods of time, read computer terminals, and push, pull, or move objects of at least 25 pounds.
  • Ability to effectively maneuver around sales floor and stockroom, including repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.

Equal Opportunity Employer:

Fast Retailing is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by applicable federal, state, or local law.