Customer Service Manager

4 days ago


Aragüés del Puerto, Huesca, United States Jobot Full time
About the Role

Our client, a reputable home builder and designer on the east coast, is seeking a skilled Customer Service Manager to join their team. This is a fantastic opportunity to work with a well-established company that offers great benefits, a supportive team, and large projects with high visibility.

Key Responsibilities
  • Coordinate and schedule contractors and customers to ensure seamless communication and timely completion of tasks.
  • Follow up, inspect, and ensure repairs are completed to the highest standards, resolving customer issues promptly.
  • Hold contractors accountable for results, reviewing work completed to ensure it meets industry standards.
  • Instruct customers on home maintenance and how to effectively communicate through the customer portal.
  • Manage multiple tasks and projects within designated time frames, prioritizing tasks to achieve high levels of customer satisfaction.
  • Develop strong relationships with customers, providing exceptional service and resolving issues in a professional manner.
Requirements
  • Minimum 3-5 years of experience in customer service, preferably in the home building industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with contractors, customers, and colleagues.
  • Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer

Our client offers a competitive salary, great benefits, and a supportive team environment. This is a fantastic opportunity to grow your career and make a real impact in the home building industry.



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