Sprinkler Service Technician III
3 weeks ago
At Johnson Controls, we are seeking a skilled Fire Sprinkler Systems Specialist to join our team. As a key member of our service team, you will be responsible for providing excellent customer service and ensuring the safe and efficient operation of commercial, industrial, and residential fire sprinkler systems.
Key Responsibilities:
- Receive and respond to service calls from our Service Resource Center, including a brief description of equipment/system malfunctions.
- Contact customers to ascertain equipment/system problems and perform service and repairs on sprinkler systems.
- Read and interpret blueprints, diagrams, submittals, specifications, and operational product manuals to diagnose and repair equipment.
- Provide excellent customer service by consistently communicating with customers and district staff to ensure complete customer satisfaction.
- Participate in a scheduled On-call rotation and perform other duties as assigned.
Requirements:
- 5 years of documented experience in the Fire Sprinkler/Suppression industry.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
- High School Diploma or equivalent required.
- Able to follow verbal and written instructions.
- Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet.
- Ability to work flexible hours, including weekends, to meet customer requirements.
- Able to participate in an on-call rotation schedule and demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Able to adhere to, implement, and follow safety guidelines and procedures.
- Strong organizational skills, positive attitude, and ability to learn quickly.
- Possess a valid driver's license and driving record that meets company requirements.
- Able to pass a pre-employment background and drug test.
- Must possess and retain current State Fire Protection License or Journeyman License.
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