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Service Team Lead

2 months ago

Eugene, Oregon, United States Sunriver Brewing Company Full time
Job Summary

We are seeking a highly skilled and experienced Shift (Service) Supervisor to join our team at Sunriver Brewing Company. As a key member of our operations team, you will be responsible for ensuring high-quality customer service and overseeing the daily operations of our Oakway Pub in Eugene.

Key Responsibilities
  • Team Leadership: Assign duties to employees, oversee their progress, and provide guidance and feedback when needed.
  • Customer Service: Ensure that customers receive exceptional service and resolve any issues that may arise.
  • Inventory Management: Oversee the ordering and maintenance of pub goods, ensuring that we have the necessary supplies to meet customer demand.
  • Financial Management: Count and document end-of-shift cash amounts, reconcile discrepancies, and ensure that all financial transactions are accurate and up-to-date.
  • Training and Development: Collaborate with other shift managers to provide training to employees on company policies, procedures, and required conduct.
  • Conflict Resolution: Resolve conflicts between employees and handle customer complaints in a professional and courteous manner.
Requirements and Qualifications
  • Experience: At least 4 years of serving and bartending experience in a restaurant or pub setting.
  • Leadership Skills: Proven ability to lead and motivate a team, with a strong focus on customer service and quality.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with employees, customers, and management.
  • Technical Skills: Familiarity with basic computer programs and ability to multitask daily.
Benefits
  • Complimentary Shift Meal: Enjoy a complimentary meal during your shift.
  • Discounted Daily Shift Beer: Receive a discount on daily shift beer.
  • Weekly Packaged Beer: Enjoy a weekly allocation of packaged beer.
  • Food Discounts: Receive discounts on food at all Sunriver Brewing Company pubs.
  • Quarterly Cell Phone Stipend: Receive a quarterly cell phone stipend.
  • Medical, Dental, Vision, and Life Insurance: Enjoy comprehensive medical, dental, vision, and life insurance coverage.
  • Retail Discounts: Receive discounts on retail purchases.
  • OR Sick Leave: Enjoy Oregon sick leave benefits.
  • Weekly Pay Days: Receive weekly pay.