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Part-Time Customer Support Specialist

2 months ago


Rockland, Maine, United States Bar Harbor Bank & Trust Full time
Bar Harbor Bank & Trust offers a comprehensive benefits package: competitive compensation, referral bonuses, an employee stock purchase plan, medical/dental/vision/life insurance options, paid holidays, a 401(k) plan, paid time off, a wellness initiative, continuing education support, and more.

As the initial point of contact for our clients, the Customer Service Representative plays a vital role in the success of Bar Harbor Bank & Trust. These representatives significantly impact our clients' experiences by assisting with their daily financial needs and fostering trusted relationships. We recognize the hard work of our employees and strive to ensure they feel supported, valued, and rewarded for their contributions.

If you excel in a dynamic, collaborative, and engaging environment, consider the current part-time opportunity for a Customer Service Representative.

Key Responsibilities:
  • Assist clients in identifying their financial requirements and contribute to the organization's success by suggesting additional products and services.
  • Identify and act on opportunities to refer clients for loans, trusts, investments, insurance, and other exceptional services provided by the bank.
  • Develop an understanding of the banking sector and contribute to achieving branch objectives across various categories, including deposits and loans.
  • Establish trusting relationships with individuals in the communities we serve.
  • Actively participate in and advocate for community growth and prosperity.
  • Process transactions for clients promptly, efficiently, courteously, and professionally.
  • Deliver outstanding customer service, resolve inquiries effectively, and follow up with clients as needed.
This role emphasizes acquiring general banking knowledge and mastering routine transactions, including account openings. A background in customer service and familiarity with Windows are essential for this position.

We believe that organizations with a strong culture and a higher purpose are better workplaces and perform better over time. As we continue to expand, we aim to maintain our vibrant culture, expressed through our six Brand Behaviors:
  • Positivity: Create a rewarding and exciting workplace.
  • Communication: Share clear and timely information to build strong relationships.
  • Teamwork: Collaborate effectively to achieve positive outcomes.
  • Initiative: Embrace change and value innovation to enhance customer experiences and team development.
  • Professionalism: Treat others with care and respect to foster genuine trust.
  • Quality: Uphold the highest standards in all our endeavors.
Bar Harbor Bank & Trust is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds, including minorities, women, individuals with disabilities, and protected veterans.