Sales Associate

1 day ago

Medford, New York, United States Watsco Full time
Job Title: Branch Sales Associate

We are seeking a highly motivated and customer-focused Branch Sales Associate to join our team at Watsco. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a safe and organized sales floor.

Key Responsibilities:
  • Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
  • Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
  • Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
  • Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
  • Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
  • Sales Promotion: Promote sales and special offers to customers, upsell products when appropriate, and identify opportunities to cross-sell related items.
  • Safety Compliance: Adhere to safety protocols and ensure a clean and organized sales counter area. Maintain a safe working environment for both customers and colleagues.
  • Documentation: Accurately complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
Requirements:
  • Education: High School diploma or GED required.
  • Experience: Minimum 2-3 years of warehouse operational experience. Forklift experience preferred.
  • Skills: Good communication (written and oral) and interpersonal skills. Basic computer skills. Proven commitment to customer service and a safe work environment.
  • Teamwork: Must be team-oriented and willing to work with a diverse group of co-workers.
  • Benefits: Full-time role with a great benefits package, PTO, Paid Sick Time, Education Tuition Reimbursement, and annual incentive plan.

We are an Equal Opportunity Employer and do not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.

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