Restaurant Operations Manager
2 weeks ago
We are seeking an experienced Restaurant General Manager to lead our team at Tropical Smoothie Cafe. As the General Manager, you will be responsible for the restaurant's operational performance and financial well-being.
Key Responsibilities:- Develop and Execute Operational Plans: Create short and long-term goals and KPIs for the restaurant, ensuring alignment with company objectives.
- Lead and Develop a High-Performing Team: Hire, train, and manage employees, conducting regular performance reviews to ensure they meet the restaurant's high brand standards.
- Drive Customer Satisfaction: Lead the team in providing exceptional customer service, ensuring a positive dining experience for all guests.
- Manage Labor and Budget: Schedule and maintain labor within budget, ensuring efficient use of resources.
- Ensure Compliance and Quality: Adhere to all health and safety rules and regulations, maintaining a clean and safe environment for customers and staff.
- Report and Analyze Performance: Provide operational and productivity reports to upper management, using data to inform business decisions.
- Market and Engage the Community: Coordinate marketing efforts and community events, promoting the restaurant and building relationships with local partners.
- Education: High School Diploma or GED; Bachelor's Degree in Hospitality or Business preferred.
- Experience: 2-3 years of prior restaurant management experience, with a proven track record of success.
- Leadership Skills: Strong leadership skills, with the ability to set and achieve high standards across a team.
- Training and Development: Strong training and development skills, with the ability to identify and develop future leaders.
- Data-Driven Decision Making: Capability to use data to make sound business decisions, driving growth and improvement.
- Effective Communication: Ability to set and execute strategies to achieve vision and objectives, with effective written and verbal communication skills.
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