Store Frontline Team Member

2 days ago


Middletown, New York, United States Forever 21 Full time

Job Description

We're seeking a highly motivated and charismatic Sales Associate to join our team. You'll work closely with customers to understand their needs, provide personalized recommendations, and ensure a seamless shopping experience.

Key responsibilities include:

  • Consistently create a welcoming environment for customers
  • Immediately respond to customer inquiries and needs
  • Proactively seek opportunities to deliver exceptional service
  • Assist in the location, availability, and selection of merchandise
  • Use basic selling techniques to engage with customers
  • Introduce current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty
  • Follow our Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking)
  • Complete sales transactions and maintain proper accountability at registers
  • Process merchandise returns and exchanges courteously and under company guidelines


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