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GenAI Architect

1 month ago

Vienna, Virginia, United States ServiceNow Full time
Job Description

At ServiceNow, we're transforming the way organizations work by harnessing the power of artificial intelligence. As a GenAI Architect, you'll play a crucial role in driving customer outcomes, roadmap, and value realization for GenAI technology. Your expertise will help customers unlock the full potential of ServiceNow's GenAI capabilities, enabling them to achieve their business objectives.

Key Responsibilities
  • Lead complex, multi-disciplinary projects to solve customer issues related to AI solutions.
  • Provide technical advice and guidance to customers on utilizing ServiceNow technologies to achieve their business objectives.
  • Deliver ServiceNow capabilities to customers to drive outcomes and value realization.
  • Collaborate with cross-functional teams to ensure successful deployment of ServiceNow Now Assist.
  • Stay up-to-date with industry trends and emerging technologies in GenAI, applying this knowledge to improve and evolve ServiceNow GenAI offerings.
  • Contribute to thought leadership and documentation to make information about ServiceNow GenAI capabilities more accessible.
Qualifications
  • At least 5 years of experience in a technology advisory role, with experience working directly with AI, machine learning technologies, statistical systems, or big data platforms.
  • 8+ years of experience in building solutions on complex cloud-native products, applications, and platforms.
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
  • Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Customer-focused mindset and commitment to delivering high-quality results.
  • Must be able to travel up to 30% annually.