Automotive Warranty Claims Processor

Join the Gillman Automotive Group as a Service Warranty Administrator, responsible for processing warranty claims in a timely and efficient manner. This role requires strong organizational skills, attention to detail, and excellent communication abilities.

• Process warranty claims for franchise or distributor clients, ensuring timely and accurate documentation.
• Verify warranty criteria with factory or distributor, ensuring compliance with regulations.
• Reconcile warranty receivables with payments, posting credits to the computer system.
• Resubmit rejected claims promptly or obtain authorization to write them off.
• Follow up on outstanding claims, ensuring timely payment.
• Track warranty parts, tagging them with repair order numbers, replacement dates, and disposal dates.
• Arrange for parts shipment to the factory or distributor, or for scrapping.
• File and maintain service records as required by the warrantor.
• Stay informed of factory recalls and bulletins.
• Assist with cashier and telephone duties as needed.
• Perform other duties as assigned by the fixed operations manager or controller.

Competitive compensation package, including:

• Medical, dental, vision, and life insurance
• 401K with company match
• Vacation and sick leave
• Employee discounts
• Drug-Free work environment
• EOE

The Gillman Automotive Group is a family-owned dealership group based in Houston, TX, with a long history of excellence and customer satisfaction. We are proud to be one of the largest dealership groups in Texas and a recipient of the Houston Chronicle's Top 100 Workplaces award.