Hospitality Team Lead

5 days ago


Clackamas, Oregon, United States Dave & Buster Full time
Take Your Hospitality Career to the Next Level

In this exciting role, you will have the opportunity to make a lasting impact on our guests' experiences at Dave & Buster's. As a Captain - Customer Service, you will be responsible for ensuring our guests feel welcome and supported throughout their visit.

This position requires a highly motivated individual who is passionate about delivering exceptional customer service. You will be the face of our company, providing a warm and inviting atmosphere that sets us apart from other entertainment destinations. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Collaborate with team members to achieve exceptional customer service standards
  • Assist with event planning and execution, ensuring seamless delivery
  • Maintain accurate records and reports, providing data-driven insights to inform business decisions
  • Participate in ongoing training and development, staying up-to-date on industry trends and best practices

Compensation and Benefits:

We offer a competitive hourly rate of $15.95 - $16.95, depending on experience and qualifications. Our comprehensive benefits package includes medical, dental, vision, 401K, and access to exclusive employee perks.


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