Hospitality Liaison

The Titan Hospitality Group is seeking a highly skilled Hospitality Liaison to join our team. As a key member of our front-of-house team, you will be responsible for ensuring seamless guest experiences throughout the dining room.

About Us:

We are a dynamic and innovative company that values exceptional customer service and teamwork. Our restaurant offers an upscale atmosphere with a focus on quality cuisine and outstanding hospitality.

Job Summary:

We are looking for a motivated and detail-oriented individual to fill the role of Hospitality Liaison. The successful candidate will possess excellent communication and problem-solving skills, with a strong ability to work in a fast-paced environment.

Salary Estimate:

$45,000 - $60,000 per year, depending on experience.

Responsibilities:

• Answer incoming calls: Respond promptly to phone inquiries, providing accurate information about menu items, reservations, and events.
• Host and seat guests: Greet guests warmly, manage seating arrangements, and ensure a welcoming atmosphere.
• Maintain knowledge of POS system: Effectively process sales transactions, handle cash and credit payments, and maintain accuracy.
• Provide exceptional guest service: Anticipate and meet guests' needs, address concerns, and deliver personalized experiences.
• Possess product knowledge: Familiarize yourself with menu offerings, ingredients, and preparation methods to provide informed recommendations.
• Ensure cleanliness and organization: Maintain a tidy and well-organized workspace, adhering to health and safety standards.
• Collaborate with servers and management: Communicate effectively with colleagues to ensure seamless service delivery and achieve business objectives.
• Perform additional tasks as needed: Assist with special events, menus, and promotions to support the success of our restaurant.

Requirements:

• Clean and neat appearance: Present yourself professionally, adhering to our dress code standards.
• Strong communication skills: Engage with guests, colleagues, and management in a friendly, respectful manner.
• Ability to work in a fast-paced environment: Handle multiple tasks simultaneously, maintaining composure under pressure.
• Physical stamina: Stand for extended periods, lift up to 20 pounds occasionally, and move efficiently around the dining area.

Benefits:

We offer a competitive salary, opportunities for professional growth, and a supportive work environment. If you're passionate about delivering exceptional hospitality and are committed to excellence, we encourage you to apply for this exciting opportunity.