Vet Tech Services Specialist
1 week ago
Joulé is seeking a highly skilled Veterinary Technical Support Professional to join our team.
This role requires strong technical and clinical expertise related to veterinary products, with a focus on providing exceptional customer service in a regulatory compliance environment.
The ideal candidate will have a strong understanding of basic veterinary practice issues and procedures, as well as excellent computer skills and communication abilities.
About the RoleWe are looking for a detail-oriented and quality-focused individual who can manage conflict and balance business needs with user friendliness.
The successful candidate will be responsible for documenting all communications within the BIVI Validated Database (PVWorks) in accordance with BIVI SOPs and compliance/GMP requirements.
Key responsibilities include assessing and implementing appropriate responses and procedures, ensuring timely and accurate communication and adherence to all BIVI SOPs.
Responsibilities- Providing information and support to customers on proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment.
- Assessing and implementing appropriate responses and procedures to ensure strict adherence to all principles of good product stewardship.
- Documenting all communications within the BIVI Validated Database (PVWorks) in accordance with BIVI SOPs and compliance/GMP requirements.
- A strong customer service background and a commitment to excellence.
- An understanding of the balance of providing customer service in a regulatory compliance environment.
- A strong understanding of basic veterinary practice issues and procedures.
- Attention to detail, quality-focused, and strong technical and problem-solving skills.
- Excellent computer skills required (Microsoft Office Suite).
- Excellent oral and written communication skills and an ability to operate effectively in a team environment.
The estimated salary for this position is $62,500 per year.
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