Insurance Customer Service Specialist

7 days ago


Seward, Nebraska, United States NTT DATA Full time
About the Role

We are seeking a highly skilled Insurance Customer Service Specialist to join our team in Lincoln, Nebraska. As a key member of our customer support team, you will be responsible for providing top-notch phone service to policyholders, beneficiaries, agents, and internal customers.

Responsibilities
  • Provide front-line phone customer service, ensuring exceptional customer satisfaction and meeting high service standards.
  • Field between 75 to 100 calls per day, handling customer inquiries, resolving issues, and escalating complex cases when necessary.
  • Communicate effectively and professionally with both internal and external customers to resolve questions and issues.
  • Develop and maintain a solid working knowledge of the insurance industry, products, services, and processes performed by the team.
Requirements
  • At least 1 year of experience in a professional/office environment, requiring regular scheduled shifts.
  • 1+ year of experience using a computer with Windows PC applications, including keyboard navigation and learning new software tools.
  • High school diploma or equivalent required.
Estimated Salary

$45,000 - $60,000 per annum, depending on experience.

Benefits

NTT DATA offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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