Insurance Customer Service Representative

3 weeks ago


Hurricane, West Virginia, United States State Farm Insurance Full time

Job Summary

As a key member of our team, you will assist customers with their insurance needs by providing accurate and timely information. Your responsibilities will include processing policy changes and updates, handling incoming calls and emails regarding policy inquiries and claims, and collaborating with team members to resolve customer issues and ensure customer satisfaction. Additionally, you will maintain accurate customer records and provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.

About the Role

In this role, you will have the opportunity to stay up-to-date with insurance products and industry trends to effectively assist customers. You will also be responsible for following company policies and procedures to ensure compliance with regulations and guidelines. Meeting or exceeding performance goals and targets set by the company is also essential in this position. You will have the chance to continuously improve your knowledge and skills through training and development opportunities.



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