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Shift Supervisor
2 months ago
About El Pollo Loco
A privately-owned and operated family business. Operating El Pollo Loco Inc. restaurants in California, Colorado, and Utah. El Pollo Loco Inc. is committed to delivering exceptional customer experiences and employee satisfaction.
Job Overview
Are you a natural leader with a passion for team management? Do you have a strong customer service background and excellent communication skills? We're looking for a Shift Leader to join our team and help us achieve our goals.
Key Responsibilities
- Team Management: Provide guidance and oversight to team members in the absence of the General Manager or Assistant Manager.
- Training and Development: Train team members on policies and procedures, ensuring compliance with food safety, security, quality, and cleanliness standards.
- Customer Experience: Create and ensure superior guest experiences.
- Operations: Open and/or close the restaurant, and contribute to the achievement of cost and profit goals.
Requirements
- Experience: Must be an El Pollo Loco Crew Member certified on all El Pollo Loco SPECS positions or have 1 or more years of restaurant supervisory experience.
- Education: High School diploma or equivalent (GED) is preferred. Upon hire, must pass the El Pollo Loco Food Safety Audit (FSA) class.
- Communication: Excellent written and verbal English communication skills are preferred (second language is a plus). Ability to speak efficiently with external customers is required.
- Competencies: Basic math, computer skills, and customer service skills.
- Food Handler Card: Must have a ServSafe Certificate at the time of hire or obtain a ServSafe Certificate, where applicable.
- Physical Demands: A Shift Leader regularly stands, talks, hears, uses close and distant vision, tastes, or smell, and repetitively uses their hands to reach/handle/feel/grasp objects. The position occasionally stoops/kneels/crouches/crawls and may be required to lift objects up to 40lbs.
Benefits/Perks:
We offer eligible employees the following benefits:
- Medical + Dental + Vision Insurance
- Basic Life and AD&D/Long Term Disability
- Meal Discounts
- Ticket Discounts
- Bonuses
