Commercial Operations Manager

5 days ago


Baltimore, Maryland, United States City Wide Facility Solutions Full time
Job Overview

We are seeking a highly skilled Commercial Operations Manager to join our team at City Wide Facility Solutions. As a key member of our team, you will be responsible for overseeing the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The ideal candidate must have strong leadership skills, excellent communication abilities, and a proven track record in management.

Responsibilities
  • Develop and maintain productive relationships with ICs and In-House labor by communicating client priorities and collaborating on problem-solving.
  • Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • Communicate daily with Facility Solutions Manager for any issues that require immediate attention, including nightly recaps via email or phone message.
  • Recommend IC work assignments, manage to client standards, and discharge if not meeting service level agreement.
  • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
  • Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
Requirements
  • A high school diploma or equivalent experience in commercial janitorial services industry is required.
  • Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations is necessary.
  • Strong planning, organization skills, and attention to detail are essential.
  • Excellent communication and interpersonal skills are crucial.
  • The ability to innovate and strive for continuous process improvement is vital.
  • MS Office and Internet skills are required.


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