Oracle Fusion CX Solution and Implementation Lead

2 days ago

Blair, Nebraska, United States GBIT (Global Bridge InfoTech Inc) Full time
Job Title: Oracle Fusion CX Solution and Implementation Lead

At GBIT (Global Bridge InfoTech Inc), we are seeking a highly skilled Oracle Fusion CX Solution and Implementation Lead to join our team. As a key member of our organization, you will be responsible for implementing and optimizing Oracle Fusion Customer Experience (CX) solutions to enhance our customer engagement, streamline processes, and drive business growth.

Key Responsibilities:
  • Develop and execute a comprehensive strategy for implementing Oracle Fusion CX tailored to the unique needs of our manufacturing operations.
  • Lead the end-to-end implementation process, including requirement gathering, system configuration, testing, training, and go-live support.
  • Work closely with sales, marketing, customer service, and IT teams to ensure seamless integration of CX solutions and alignment with business objectives.
  • Provide ongoing support and training to end-users to ensure effective utilization of the CX system.
  • Continuously assess and optimize the CX platform to enhance functionality, improve user experience, and adapt to evolving business needs.
  • Oversee data migration, ensure data integrity, and establish best practices for data management and reporting.
  • Develop and implement reporting tools and dashboards to provide insights into customer engagement, sales performance, and overall business impact.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. A master's degree is a plus.
  • Minimum of 10 years of experience in implementing and managing Oracle Fusion CX solutions or similar CRM systems.
  • Strong understanding of customer experience principles and best practices, particularly within the manufacturing sector.
  • Proven project management skills with experience in leading cross-functional teams.
  • Excellent analytical and problem-solving abilities, with the capacity to translate business needs into effective technological solutions.
  • Strong communication and interpersonal skills, fostering collaboration with diverse teams.

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